Phone Pros desires to be your trusted source for professional electronic device repair. As such, we warranty all parts and repairs to be free of defect in material and workmanship for a period of one year from the date of service, unless otherwise stated. For a warranty claim, the repaired device must be returned to a Phone Pros location PRIOR TO the expiration of the warranty for an evaluation, diagnosis, and repair or replacement part at no charge.
Please note the following exceptions:
- Batteries are only warrantied for a six-month period.
- Warranty does not cover defects due to actions and/or negligence of customer, including but not limited to water damage, accidental damage, mishandling, physical damage, software upgrade, or manipulation.
- This warranty is VOID IN FULL if the device has been opened or tampered with by anyone other than Phone Pros.
- If a device cannot be tested due to damaged LCD, no touch function, or inability to power on prior to repair, this warranty is applicable ONLY to the replacement parts themselves.
- Water damaged devices are NOT covered under this warranty.
Phone Pros is not an authorized service dealer, and is not responsible for any voided manufacturer warranty as a result of our repair service. Phone Pros will not be held liable for any claims or damages that may arise as a result of repair performed on device. Phone Pros is not responsible for any data loss that may occur as a result of device repair. Phone Pros will not browse through or otherwise misuse any personal, private, or confidential information on a customer's device.
Water Damage Treatment Waiver:
Water damage treatment requires a minimum of 3 hours repair time. Due to the nature of liquid damage and the invasiveness of treatment, a device that arrives in working or partially working condition may or may not function after the diagnostic and/or treatment is performed. The goal of water damage treatment is to get the logic board in operable condition, but does not cover non-integrated parts and components not built into the board itself. If additional, non-integrated components are needed to repair the device to functionality, you will be contacted with a detailed price quote.
Purchase and Return Policy:
Warranties on new or used devices sold by Phone Pros are limited to the advertised carrier, clean IMEI, and clear iCloud/Google account. Any device purchased from Phone Pros may be returned within 24 hours in original, unused, undamaged condition for a full refund. Devices may be returned in above said condition within an additional 3 days for a refund minus a 20% restocking fee. Any other products purchased from Phone Pros may be returned in above said condition within 7 days of purchase date. All refunds require receipt.